Last Call For Discounted Drinks A Good Call
They are doing it right at Kincaid’s.
The place is on the water, has a good Happy Hour that includes weekends and outdoor tables, and provides a classy setting in an area that is, quite remarkably, lacking in classy settings.
But there’s something else the restaurant on the Redondo Beach Pier does that is making me a regular customer. As its Happy Hour ends, the waitress comes around and lets you know it’s last call.
On the surface, that may not seem like such a big deal. That should happen everywhere. But because it does not happen everywhere, it IS a big deal.
After all, how many times have to you been at Happy Hour, checking your watch (or the time on your cell phone) every 10 seconds so you can get in that last drink order before the price doubles? How often have you been trying to get the attention of a waitress or bartender, battling others for their attention, as your brain does s “tick-tick-tick.”
Or, worse yet, be engaged in conversation only to suddenly realize you’re five minutes too late for Happy Hour?
Well you don’t have to worry about that happening at Kincaid’s. Because the waitress always makes a lap and tells every table that it’s last call. My first time to Kinkaids’ Happy Hour – which I’m embarrassed to say was only recently, not years ago – the waitress announced last call five minutes after Happy Hour had actually ended. And she apologized!
“I’m sorry, I was at the other tables,” she said. Her name, by the way, is Adela, and she smiles so much you would think she just won the lottery.
Well you know what, we were about to leave but stayed for another round. And as word about this spread to our friends, the next week our party of three expanded to 10. Next time, we may take over the entire bar area!
This seemingly simple gesture has me sold on Kincaid’s. It’s now one of my favorite Happy Hour spots in the South Bay, something I will be writing about for PubClub.com. You would think such as gesture would be a standard part of customer service, but for some reason too few bars and restaurants are able to grasp the concept.
But they do at Kincaid’s, and I highly encourage you go to check it out sometime. If you do, you’re likely to see me there, especially on a Saturday afternoon. Or maybe at night, because the Happy Hour kicks in again each night from 9-close.
KINCAID’S HAPPY HOUR: 3-6:30 p.m., and 9-close, 7 days a week. $4 draft beers and house chardonnay and cabernet sauvignon, $5 specialty cocktails and half-priced full-portion appetizers.
Kincaid’s: 500 Fisherman’s Wharf, Redondo Beach Pier.
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